At Paces Ferry Veterinary Clinic we care about pets and their people. We wish to provide you with excellent quality veterinary service in a modern, clean and caring environment. You can help us in providing for you and your pet’s needs by sharing your comments with us about your expectations regarding veterinary care.

How Were You Referred to Our Office? (Check all that apply)
 Friend/ Neighbor
 Internet Search
 Drove by
 Yellow Pages
 Other (Please specify)

Our Waiting Room Was: (Check all that apply)
 Comfortable
 Neat and clean
  Odor-free
 Uncomfortable
Our Office Hours Are:
 Convenient     Inconvenient
Our Receptionists: (Check all that apply)
 Greeted you upon entrance
 Were welcoming and professional
 Gave their undivided attention
 Seemed indifferent
Our Technicians: (Check all that apply)
 Were informative
 Communicated ineffectively
 Seemed knowledgeable
 Were courteous and professional
 Were gentle with your pet
 Were hurried and impolite
The Veterinarian:
 Introduced him/herself with a warm greeting
 Seemed in a hurry and insensitive
 Was professional in manner and appearance
 Described the diagnosis and treatment well
 Was good at comforting my pet and me
 Left me confused about how to care for my pet
 Listened well to my pet’s present symptoms
 Did not seem interested in what I had to say
Your Phone Conversation Was:
 Courteous & Professional
 Hurried & Impolite
 Informative & Helpful
When You Telephoned:
 Your call was answered promptly
 There was a long wait for someone to answer
 You had trouble getting through
 You were placed on hold too long
Was your waiting time reasonable?
 Yes    No
Did you understand our fees?
Yes     No

Do you feel the fees were reasonable?
Yes     No
If you checked “no” to any of the questions, please discuss below:

Why did you choose this hospital?

Would you recommend our clinic to others?
 Yes   No

If so, why? (If not, why not?)

Please offer any suggestions that you feel would improve our clinic?

Thank you very much for your time!

Sincerely,

Paces Ferry Veterinary Clinic

Paces Ferry Veterinary Clinic
9 Mountain Street
Atlanta, GA 30339
770-436-9822
Fax: 770-435-1592

info@pacesferryvet.com 

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